Although both local and federal governments have been relying onnatural language processing and chatbots for seamless communication, full-fledged adoption of artificial intelligence is still a far-fetched idea. The governments would require significant time and cost investments before AI is extended to the many facets of governance. What's new for the government, however, is the thorough utilization of machine learning for training particular chatbots. Doing so, governments are able to deliver reliable and visible outcomes. Further, with natural language processing, theycan decrypt unstructured texts and this capability can be of help in fraud detection and other related areas.